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API Security

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Refund Policy

Our refund policy is strictly limited to technical compatibility issues that cannot be resolved through our support process.

Refund requests that don’t meet our technical compatibility criteria will be declined, and we appreciate your understanding of our clear policy guidelines.

Eligibility

We offer a 14-day compatibility guarantee. Refunds are provided only for unresolvable technical compatibility issues that our support team cannot solve.

Technical Incompatibility Issues:

  • API Security has genuine compatibility problems with your WordPress installation
  • Plugin conflicts that prevent core functionality from working
  • Server environment incompatibilities that cannot be resolved
  • PHP version conflicts
  • Unresolvable theme conflicts that prevent core functionality
  • Unresolvable other plugin conflicts that prevent core functionality
  • Hosting provider restrictions or limitations that prevent the plugin from functioning

Important: You must work with our support team first. Refunds are only processed after our technical support has attempted to resolve the compatibility issue and confirmed it cannot be fixed.

  1. Refunds are available within 14 days from the date of your first purchase. After 14 days, no refunds will be processed.
  2. Refund requests must be sent from the email that was used for purchasing in order to verify through our billing system. If the purchase cannot be confirmed, a refund will not be issued.
  3. You must not have violated the End-User License Agreement (EULA) before requesting a refund.

What Does NOT Qualify for a Refund

We DO NOT provide refunds for the following reasons:

Purchase Decisions & Assumptions:

  • “I bought this by mistake”
  • “I thought it included a feature that isn’t available”
  • “I assumed it would work differently”
  • “I expected it to have capabilities not mentioned in our documentation”
  • “I didn’t read the feature list properly”
  • “I thought it was a different type of plugin”
  • “I forgot to cancel my subscription before renewal, I don’t want it any more”

Subjective or User Error Issues:

  • “It’s too complicated for me to set up”
  • “I don’t like how it works”
  • “I found a different solution I prefer”
  • “I changed my mind about needing this functionality”
  • “I don’t understand how to use it”
  • “I expected it to solve a different problem”

Business Changes:

  • “My project was canceled”
  • “I no longer need this functionality”
  • “My client decided not to use it”
  • “Budget constraints”

Processing Refunds

All payments for our Product are processed securely via Polar.

When processing refunds, payment processor fees (5%) are deducted from approved refunds. For example, if you request a refund for a $100 purchase, you’ll receive $95 back. This modest fee helps us maintain quality service and efficient refund processing for all our customers.

EULA Termination

  1. A refund will automatically terminate your End-User License Agreement (EULA). All access to API Security will be revoked as per the EULA, and you shall cease any and all use of API Security and destroy all copies thereof.
  2. If you contact your bank or credit card company to decline or reverse the charge of fees for our Product, or is suspect of a fraudulent payment, we will immediately revoke your access to our Product without notice to you.

Amendments

CoCart Headless LLC may amend this Refund Policy at any time at its sole discretion. If a revision is material we will attempt to notify you by sending an email to your account’s email address. What constitutes a material change will be determined at our sole discretion. By continuing to access or use the Software after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Software.

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